Report: Workers’ experiences of low paid work - a snapshot of the hospitality industry

Written By Chirsty McFadyen

This briefing highlights findings from the Serving the Future project on hospitality workers’ experiences of low-paid work in Scotland. In interviews with workers over a 12-month period, the research is seeking to understand:

  • The demands and challenges of sustaining employment in the hospitality sector over time;

  • The impacts of working in the hospitality sector upon the wider household, specifically children and families; and

  • What needs to change for employees working in the sector.

The findings reported here are from the first set of interviews with 27 hospitality workers, conducted between September 2022 and March 2023.

Chirsty McFadyen
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Briefing: Research into the Hospitality Industry - Key Themes for Business
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Report: Finding a Voice, Taking Action - Using Action Learning Sets to Support Change in the Scottish Hospitality Industry