Briefing: Research into the Hospitality Industry - Key Themes for Business

This briefing summarises our emerging key themes for business at the mid-point of the Serving the Future research project:

• Hospitality employers described the post-Brexit, post-Covid, and cost-ofliving crisis business environment as the most challenging time they’ve ever faced. These economic challenges have compounded ongoing problems with recruitment, pay, and training, leading to difficulties for both employers and workers.

• A paradox has emerged concerning sector engagement and access to advice and training. Some employers are unaware of the extensive spectrum of support available to them by sector bodies. A similar issue has emerged around visibility of sector voice.

• Our research underscores that there are employers committed to enhancing conditions for their workers, but factors outwith their control require action from the government.